Our Policies

Privacy Policy

At ARCKSAVE, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. What Data We Collect

We collect information in various ways, including:

• Forms: Information you provide through contact forms, quote requests, and registration forms (name, email, phone, company details)
• Analytics: Information about your browsing activity, device type, browser type, and pages visited through Google Analytics
• Cookies: Data collected through cookies and similar tracking technologies to enhance user experience
• Communication: Information from emails, messages, or inquiries you send to us

2. Why We Collect Your Data

We collect personal information for the following purposes:

• To respond to your inquiries and provide customer support
• To process service requests and quote requests
• To improve our website and services based on user behavior
• To send marketing communications (only with your consent)
• To comply with legal obligations
• To prevent fraud and ensure security

3. How We Store and Share Your Data

Storage: Your data is stored securely on our servers with industry-standard encryption. We maintain strict access controls to ensure only authorized personnel can access your information.

Sharing: We do not sell your personal information to third parties. We may share data with:

• Service providers who assist us in operating our website and services
• Legal authorities when required by law
• Business partners (only with your explicit consent)

4. Data Retention

We retain your personal information for as long as necessary to provide our services or comply with legal requirements. You can request deletion of your data at any time.

5. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Request a copy of your data

6. Contact for Data Deletion and Queries

If you wish to delete your data, access your information, or have any privacy-related questions, please contact us at:

• Email: support@arcksave.com
• Phone: +91 74151 20693
• Response Time: We will respond to your requests within 30 days

Terms & Conditions

These Terms & Conditions govern your use of the ARCKSAVE website and services. By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement.

1. Site Usage Rules

When using our website, you agree to:

• Use the website only for lawful purposes and in a way that does not infringe upon the rights of others
• Not engage in harassment, abuse, or any conduct that violates any applicable laws
• Not attempt to gain unauthorized access to our systems or interfere with website functionality
• Not transmit viruses, malware, or any code of destructive nature
• Not engage in any form of automated scraping or data mining without permission
• Respect the intellectual property rights of ARCKSAVE and other users

2. Intellectual Property Rights

All content on the ARCKSAVE website, including text, graphics, logos, images, and software, is the property of ARCKSAVE or its content suppliers and is protected by international copyright laws. You may not reproduce, distribute, or transmit any content without our prior written permission.

3. Limitation of Liability

To the fullest extent permitted by law, ARCKSAVE shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the website or services, even if we have been advised of the possibility of such damages.

Our total liability for any claims arising out of or relating to these Terms shall not exceed the amount you paid for our services in the past 12 months.

4. Disclaimer of Warranties

The website and services are provided "as is" without warranties of any kind, either express or implied. ARCKSAVE disclaims all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

5. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of India, and you irrevocably submit to the exclusive jurisdiction of the courts in India for any disputes.

6. User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your password and account information. You agree to accept responsibility for all activities that occur under your account. You must notify us immediately of any unauthorized use.

7. Modifications to Services

ARCKSAVE reserves the right to modify or discontinue services at any time without notice. We shall not be liable to you or any third-party for any modification, suspension, or discontinuance of the services.

8. Third-Party Links

Our website may contain links to third-party websites. ARCKSAVE is not responsible for the content, accuracy, or practices of these external sites. Your use of third-party websites is at your own risk and subject to their terms and conditions.

Refund & Cancellation Policy

This policy applies to any payments made for ARCKSAVE services and products. Please review these terms carefully before making a purchase.

1. Eligibility for Refunds

Refund requests are eligible under the following conditions:

• Request is made within 30 days of the transaction date
• The service has not been substantially used
• The request is made in writing with proper documentation
• No violations of Terms & Conditions have occurred

2. Refund Timelines

Once a refund request is approved:

• Initial review: 5-7 business days
• Approval and processing: 10-15 business days
• Refund to original payment method: 3-5 business days after processing
• Total expected timeline: 18-27 business days from request date

3. How Refunds Are Processed

To request a refund:

• Submit a written request to support@arcksave.com with your transaction ID
• Provide a clear reason for the refund request
• Include any supporting documentation
• Our team will review and respond within 5-7 business days
• Approved refunds will be credited to your original payment method

4. Refund Exceptions and Non-Refundable Items

The following are non-refundable:

• Services that have been fully utilized or accessed
• Custom development or consulting work that has been completed
• Subscriptions after 30 days of purchase
• Purchases made during promotional periods (unless explicitly stated otherwise)
• Payments made due to user error without material service failure

5. Partial Refunds

In cases where services have been partially used, we reserve the right to issue partial refunds calculated on a pro-rata basis. The refund amount will be determined based on the extent of service utilization.

6. Cancellation of Subscriptions

You may cancel your subscription at any time by contacting support@arcksave.com. Cancellation will take effect at the end of your current billing cycle. No refunds will be issued for the current billing period.

7. Contact for Refund Requests

For refund inquiries or cancellations, please contact:

• Email: support@arcksave.com
• Phone: +91 74151 20693

Cookie Policy

ARCKSAVE uses cookies and similar tracking technologies to enhance your experience on our website. This policy explains what cookies are, how we use them, and how you can manage them.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and track your browsing behavior. Cookies can be session-based (deleted when you close your browser) or persistent (stored for a longer period).

2. Cookies We Use

Essential Cookies: Required for website functionality

• Session management and security
• User authentication
• CSRF protection

Analytics Cookies: Google Analytics

• Track page views and user behavior
• Measure website performance
• Identify traffic sources
• Cookie Duration: 2 years

Marketing and Advertising Cookies:

• Meta Pixel - Tracks conversions and user interactions for advertising purposes
• Google Ads - Displays relevant advertisements based on browsing history
• Retargeting pixels - Remembers visitors for follow-up advertising

Preference Cookies: Store your preferences

• Language and region preferences
• Theme preferences (light/dark mode)

3. How We Use Cookies

• To improve website performance and user experience
• To understand how visitors use our website
• To display relevant content and advertisements
• To measure the effectiveness of marketing campaigns
• To remember your preferences and login information

4. Third-Party Cookies

We work with third-party service providers who may place cookies on your device:

• Google Analytics: For website analytics and performance monitoring
• Meta Pixel: For conversion tracking and user behavior analysis
• Google Ads: For advertising and audience targeting

These third parties have their own privacy policies. We recommend reviewing them to understand how they use your data.

5. How to Opt Out of Cookies

Browser Settings: You can control cookie preferences through your browser settings:

• Chrome: Settings → Privacy and Security → Cookies and other site data
• Firefox: Preferences → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Edge: Settings → Privacy, search, and services → Clear browsing data

Google Analytics Opt-Out: Install the Google Analytics Opt-out Browser Add-on

Meta Opt-Out: Adjust your ad preferences on Meta's Ads Preferences Page

Network Advertising Initiative: Visit NAI Opt-Out Tool to opt out of targeted advertising

6. Consequences of Disabling Cookies

Disabling cookies may affect your browsing experience:

• Some website features may not function properly
• You may need to re-enter login credentials
• Personalized content recommendations may not be available
• Your preferences may not be saved

7. Cookie Updates

We periodically review and update our cookie usage. Changes to this policy will be posted on our website, and your continued use of the site constitutes acceptance of the updated policy.

8. Contact for Cookie Questions

If you have questions about our cookie usage, please contact:

• Email: support@arcksave.com
• Phone: +91 74151 20693

Summary

We are committed to protecting your privacy, providing transparent services, and ensuring a secure experience on our platform. These policies are designed to give you complete transparency about how we collect, use, and protect your information.

If you have any questions or concerns about our policies, please don't hesitate to contact us at support@arcksave.com or +91 74151 20693.

Last Updated: January 2025